Last updated: September 28, 2026
30-day returns
We want you to love your RLEVE products. If something isn't right, you can request a return within 30 days of delivery.
To be eligible, the item must be in good condition, clean, and returned with all included parts and its original packaging. You are welcome to try RLEVE ONE at home during this period.
How to start a return
- Email hello@rleve.com with your order number and the item you would like to return.
- We will reply with the return address and instructions. Please do not send items back without contacting us first, as returns sent to the wrong address cannot be processed.
- Pack the item securely and send it with a trackable shipping method.
Return shipping
Return shipping costs are paid by the customer, unless the item arrived damaged, faulty or incorrect. In those cases we cover the cost.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take a few extra days to show it.
Original shipping was free, so there are no shipping charges to refund.
Sets and bundles
If you return part of a set, the refund is the price you paid for that item, including any set discount applied to it.
Damaged, faulty or incorrect items
If your order arrives damaged, stops working during the return period, or you received the wrong item, email us within 7 days of noticing the issue with your order number and a photo or short video. We will send a replacement or issue a full refund.
Exchanges
The fastest way to get a different size or colour is to return the item you have and place a new order.
Non-returnable items
Gift cards and items marked as final sale cannot be returned.
Questions
Email hello@rleve.com and we will reply within 1–2 business days.