Help centre
Frequently asked questions
How long does shipping take?
Shipping is free on every US order. Orders leave within 1-3 business days and usually arrive in 5-8 business days. You will get a tracking link by email.
Do you ship outside the US?
Not yet. We currently ship to addresses in the United States only.
Can I return my order?
Yes. You have 30 days from delivery to request a return. Email hello@rleve.com with your order number and we will send you instructions. See our Returns & Refunds page for details.
How do the sets work?
Choose a set on the RLEVE ONE page. RLEVE Align and the travel pillow are 30% off each when bought with RLEVE ONE, and the discount is applied automatically in your cart.
How do I charge RLEVE ONE?
Use the included USB cable with any USB wall adapter or laptop port.
Is it safe to use every day?
Start on the lowest heat and intensity and keep sessions short. Do not use it while sleeping, while driving or on broken skin.
Who should check with a doctor first?
If you are pregnant, have a pacemaker or other implanted device, or have a medical condition, please speak with your doctor before using any massager. Our products are for general relaxation and are not medical devices.
How do I choose my RLEVE Align size?
Each size lists a weight and waist range. If you are between sizes, we suggest the larger one for comfort.
Where is my order?
Use the tracking link in your shipping email. If tracking has not updated for 10 business days, email hello@rleve.com and we will look into it.
How can I contact you?
Email hello@rleve.com. We reply to every message within 1-2 business days.
Still have a question? Contact us